Effective Date: 28th April, 2026

1. COMPANY INFORMATION 

• Legal Name: Silvostyle Jewellery Limited
• Registered Address: 932, Office No. H2, H3, H4, H5, PNG Vishwa, Laxmi Road, Narayan Peth, Pune, Maharashtra - 411030
• Customer Care:
  • Email : customerservice@silvostyle.in
  • Phone : 7767007030

2. ORDERING & ACCEPTANCE

• All orders placed are subject to acceptance by the Company.
• The Company reserves the right to refuse or cancel orders due to:
• Pricing errors
• Product unavailability
• Suspected fraudulent transactions
• Customers may be required to provide additional verification before order confirmation.

3. PRICING & PAYMENT

• Prices are displayed in INR (₹) and are inclusive/exclusive of GST as specified.
• Prices are subject to change without prior notice.

Payment Modes

• UPI (no additional charge)
• Debit/Credit Cards / Net Banking (gateway charges may apply if disclosed)

4. SHIPPING POLICY

Delivery Coverage

• Shipping available across India only.

Shipping Charges

• Free shipping unless stated otherwise.

Delivery Timelines

• Estimated timelines will be provided at checkout. Delays may occur due to logistics or external factors.

Delivery Requirements

• Accurate name, address, and contact details must be provided.
• Recipient may be required to present valid government ID for high-value shipments.

Delivery Attempts

• Up to 3 delivery attempts will be made.

Restricted Locations

• Deliveries are not made to public places such as hotels, malls, or streets.

Risk Transfer

• Risk passes to the customer upon successful delivery.

5. RETURN & REFUND POLICY

Eligibility

• Returns accepted within 7 days of delivery.

Conditions for Return

• Product must be:
• Unused and in original condition
• Accompanied by invoice, certificates, and packaging

Exclusions

• Products previously exchanged
• Items damaged due to misuse

Refund Process

• Refund initiated within 10 working days of product receipt and verification.
• Refund will be processed via original payment method.

Refund Amount

• Refund equals actual amount paid, minus:
• Discounts, coupons, or promotional benefits availed

Quality Inspection

• Returns are subject to objective quality checks including:
• Physical condition
• Weight verification
• Certification match

If discrepancies are found, the return may be rejected with documented evidence.

Wrong/Defective product delivery

Return shipping is free for defective/wrong products.

Refund process for the same will be initiated once the product reaches our warehouse and is subject to quality verification from our team. Timelines may vary.

6. CANCELLATION POLICY

Customer Cancellation

• Allowed only before dispatch.

Company Cancellation

Orders may be cancelled due to:

• Inventory issues
• Pricing or technical errors
• Regulatory restrictions

Full refund will be issued in such cases.

7. EXCHANGE POLICY

• Exchange requests allowed within 7 days (if applicable).
• Product must meet return conditions.

Price difference (if any) will be charged/refunded.

8. SHIPMENT ISSUES & CLAIMS

Inspection on Delivery

Customers are advised to inspect packages before accepting.

Customers should also provide an unboxing video to claim defective/missing product return & refunds.

Reporting Timeline

• Issues must be reported within 48 hours of delivery:
• Damage
• Missing items
• Tampering

Resolution

• Investigation will be completed within 7 working days after receiving the returned product.

Non-Receipt Claims

Must be reported within 48 hours of delivery notification

9. LIMITATION OF LIABILITY

• The Company’s liability shall not exceed the value of the product purchased.
• The Company is not liable for:
• Indirect or consequential damages
• Delays caused by third-party logistics

10. POLICY UPDATES

The Company reserves the right to update policies. Changes will be posted on the website with revised effective dates.